Refund policy

Delivery and Returns

International Sales


Bona Bee Home is based in Istanbul/ Turkey.
Your orders are delivered to shipping company within 4-5 business days. Orders are not shipped or delivered on weekends or holidays.

The shipping company is responsible for any damage that may occur during transportation. For this reason, when you get your package, we kindly ask you to open your package and make sure that the products inside are undamaged, in the presence of the courier.  In case of any damage to the products, ask the cargo officer to keep a report, do not receive the products and Inform us by sending an e-mail to as soosn as possible.

Bona Bee Home  is NOT responsible for any taxes and customs duties applied to your order. All fees imposed during or after shipping are the responsibility of the customer.


Shipping Address Policy
We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. 

Returns and Exchanges
Return and exchanges are not
aceppted for international sales.

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